SHANYA HELP CENTRE
Questions answered. Journeys made simpler.
Find quick answers about tours, destinations, stays, transport, bookings, partnerships, rewards, Shanya AI and travel support.
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Everything you need to know
Shanya Tours is a connected travel marketplace for tours, destinations, hotels and stays, transport, trusted travel partners, selected experiences, custom trip planning and member opportunities.
Yes. You can explore available tours, view package details and proceed to booking where booking is enabled. If you need something different, you can also start a custom trip request.
Yes. Shanya supports custom travel planning when a standard package does not fit. You can start with your destination, travel purpose, group size, budget and preferences, then use Shanya's trip-planning tools to shape the journey.
Yes. Shanya supports hotels, resorts, lodges, guesthouses and other accommodation options. You can browse available stays and connect them with the rest of your travel plan.
Yes. You can explore airport transfers, private transport, city-to-city travel, chauffeur services and vehicle hire options through Shanya transport partners.
Shanya is designed for global travel. The marketplace can include destinations across Africa and beyond, with new places and travel options added as the network grows.
Use the Become a Partner page to create or use your Shanya account, introduce your business, choose the travel services you offer and submit the information required for review.
Yes. One partner profile can represent several approved services, for example tours, hotels, transport, guides, events or other travel-related services.
Yes. Shanya is designed for both independent providers and established businesses, subject to the requirements and verification relevant to the services they provide.
Yes. Once a partner profile is established, authorised team members can be given appropriate access to help manage the business.
Some travel actions may require a Shanya account so your booking, ride, referral or other activity can be securely linked to you. Public browsing does not require an account.
When you are logged in, your Shanya account gives you access to your travel activity, including bookings and other supported services such as transport requests and rides.
Use My Rides to review transport activity linked to your account, including supported ride or transport request information.
Members can share Shanya travel opportunities and participate in the referral network. Rewards, points or commissions depend on the applicable Shanya programme rules and qualifying travel activity.
Shanya AI is the intelligent layer of the Shanya marketplace. It helps support trip planning, tour creation, hotel content and travel writing while keeping people responsible for the final result.
Yes. Shanya's trip-planning experience can help turn a simple travel idea into a more structured journey or custom trip brief.
Approved partners may have access to Shanya AI tools such as tour-building and hotel-content assistance, depending on their role and permissions.
You can use the Contact page, support tools or live travel support links available across the Shanya website.
Yes. Logged-in users can use the available support tools to submit an issue or request assistance.
Yes. Shanya can support families, schools, corporate groups, organisations and other travellers who need coordinated travel arrangements.
Yes. Selected events and experiences can be discovered as part of the wider destination and travel marketplace.
Shanya uses structured partner profiles, service information, verification workflows, account-linked activity and marketplace management tools to support transparency and confidence.
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